Good questions. Straightforward answers.

Yes. Global membership is free, with no membership subscription. Reciprocal exchanges are always free. New Global members start with zero credits.

Two members each teach a skill the other wants to learn. Both selected skills must match their profiles. No credits are spent, and each session is confirmed by both members.

You can request a one-way exchange to learn a skill another member offers. You'll need 1 available credit to send the request. You can earn credits by teaching, or purchase additional credits through your wallet.

One-way learning costs 1 credit, reserved when you send the request. The teacher earns 1 credit only after both members confirm the session is complete. Reciprocal swaps use no credits.

Teach a one-way session and have both you and your learning partner confirm completion. You then earn 1 credit in that community’s wallet.

One-off Global credit packages are 1 credit for £1.99, 3 for £4.99, 8 for £9.99 and 20 for £19.99. Members do not buy personal credits inside Workplace or Programme communities.

No. Purchased credits do not expire. They belong to your Global wallet and cannot be transferred to another community’s wallet.

Yes. You can list multiple skills you can share and multiple skills you want to learn, and update these in your profile.

You can add a new skill when selecting your skills in the application. Existing names are checked to help avoid duplicates.

Both are possible. Members choose their preferences and agree an arrangement that suits them. Availability depends on the people, skills and locations involved; a particular exchange is not guaranteed.

Discover a member, send a swap request, and use your private conversation to agree the details. Once accepted, you can record a date, online or in-person format, location or link, and notes. Each session in a reciprocal swap is arranged separately.

A declined one-way request returns the reserved credit to the learner. An eligible cancellation also returns it. Completed sessions cannot simply be cancelled to reverse their credits. See the Terms of Use for the cancellation and credit-purchase terms, or contact support about a particular exchange.

It is your record of completed exchanges: skills learned, skills shared, completed swaps and countries connected through your exchange partners. Pending or cancelled swaps do not count. It is a personal learning record, not a formal qualification.

Skill x Swap is a worldwide community. You can connect across borders, particularly through online exchanges, depending on member availability, language and time zones. Members must be aged 18 or over.

Global is the community individuals join for personal skills exchange. Workplace is intended for colleagues; Programmes supports a defined cohort or initiative. These private communities are set up directly with us, not through self-service organisation signup. Membership, exchanges and wallets are scoped to each community; joining a private community does not automatically enrol you in Global.

Email hello@skillxswap.com for member support, general questions, organisation enquiries or partnerships. There is no need to share passwords or payment-card details.